Reference

The Terms That Cover Your Account and Wallet

Every rule that covers your account sits on this one page: how money moves through bKash, Nagad or Rocket, how a withdrawal is checked, and what we expect from you in return.

Plain English, not fine printWallet rules for bKash, Nagad and RocketOne account, one set of rulesAccess depends on your local law
1bd333 The Terms That Cover Your Account and Wallet
ACCOUNT SAFEGUARDS

Account Security, Records and Data Requests

Terms are only worth the paper they sit on if the account behind them is handled the same way. So the checks below are part of the agreement, not an extra layer. Your data stays with the team that runs your account, sign-in takes two steps on every device, and you can ask what we hold and get a straight answer. Availability still depends on your local law and eligible regions.

Sign-in checks

Every sign-in needs your password and a one-time code sent to the mobile number on the account. We never ask for that code by chat, email or phone, and no staff member asks for your PIN.

What we store

We keep the name, mobile number, email and wallet details you give us, plus a record of each deposit and withdrawal. That is what lets us answer a query about an old transaction.

How long records stay

Transaction and account records are held for the period the applicable law requires, then removed. If you want to know what is held on you, ask the desk and we will set out what we have.

Changing or closing

You can correct your details or close the account from inside your profile, or by writing to us. Closing takes a step: any open wallet check finishes first, then the balance is settled.

ASK THE DESK

Where to Send a Question About These Terms

Questions about a clause go to the same desk that handles your wallet, so the answer comes with your account in front of us. Open the chat from your account screen, or email the details if you want a reply you can save. Write in from the number or address registered on the account — we cannot discuss terms with a third party. Keep your account ID, the payment name and the transaction ID ready; those three settle most wording questions in one exchange.

Chat from your account Sign in and open the chat window on your account screen. Tell us the clause you are asking about and the wallet you used — bKash, Nagad or Rocket — so we can pull the right record.
Email for written replies If you need an answer you can keep, send the same details by email. Written replies on closures, name mismatches and balance questions come back from the same desk that handles your account.
Proof we ask for Sometimes we ask for a screenshot of the bKash, Nagad or Rocket confirmation with the transaction ID visible. It confirms the money left your wallet and lets us match it to your balance without guessing.

Questions You Send Us About the Terms

Most of what reaches the support desk is not a complaint about a game — it is a question about wording. So we answer the six we see most often below, in the same plain tone as the clause itself. If your question is not here, the chat window in your account reaches the same team that writes the answers. Bring your account ID when you write in; it cuts one round of questions.

Yes, when a rule, a payment route or the law shifts. We post the new wording on this page and show a prompt at your next sign-in. Keep using the account and you accept it.

Any remaining balance belongs to you. We settle it to the bKash, Nagad, Rocket or bank account in your own name, after the open checks on the account are done.

A bKash, Nagad or Rocket payment carries a sender name. If it differs from the name on your account, we cannot tell whose money it is, so the deposit waits until you explain.

No. One person, one account. Duplicate accounts are closed and the balance is returned to the funding wallet after checks. Tell us first if you think you opened a second one by mistake.

Access depends on your local law and eligible regions, not only on where you are standing. If the rules that apply to you do not permit it, do not open an account with us.

Reply on the same chat thread or email and ask for the clause behind the decision. We will point to the exact wording. If it still stands, you may close the account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.